A custom booking system for restaurants that controls deposits, reminders, and no-shows on your terms.
OpenTable takes a cut, owns your customer data, and emails you with a generic notification. A custom booking flow we build sits inside your site, captures deposits, sends branded confirmations, and gives you an admin queue your team can actually use during a Friday rush.
What this changes for your business
No-show rate drops by half
Holding a $20 deposit on the card before the table is booked reliably cuts no-shows for full-service restaurants.
Customer data lives with you
Repeat-booker tags, dietary notes, allergy flags — yours to use, not OpenTable's.
The host stand stops being a phone
When 80% of bookings come through the site, the phone is for VIPs and walk-ins, not data entry.
What's included
- 01Public booking flow with party size, time, deposit (Stripe)
- 02Email + SMS confirmation + reminders
- 03Admin queue with day view, table assignment, no-show tracking
- 04CSV export, repeat-booker tags, allergy notes
- 05Floor plan view (optional)
What it costs
Typical range
$3,500 – $7,000+
Includes Stripe wiring + reminder system. Floor plan view is +$1k.
What we shipped recently
Case study · restaurants
chaat.ca
Franchise prospects can now read the brand story, play with investment scenarios, and submit a qualified inquiry — all in one flow. The team receives clean, serious leads without manual triage, and the brand presence is finally in one place.
See the full case studyCommon questions
Can we run this alongside OpenTable for now?
Yes. Common pattern: pilot the custom flow for one service or one location for 4-6 weeks, then cut OpenTable when the team is comfortable.
What about cancellations and refunds?
Built-in. Customers cancel from a token link in the confirmation email; refunds are policy-driven (full / partial / fee). Admin can override anytime.
What payment processor do we need?
Stripe. Direct integration. We help you set up the account if you don't have one.
See what we'd build for your business.
Free 5-minute audit. We send a short opportunity report — outcome gaps, custom-build pitches, and a 3-min Loom on top of it.
See also
Custom marketing website for restaurants
A flagship site that loads instantly, ranks locally, and gives every visitor a reason to call.
Booking system with payments for trades businesses
lawn care, snow removal, HVAC, plumbing, electrical, and other field-service operators
Booking system with payments for education businesses
tutoring, language schools, course catalogs, exam-prep, and small private institutions
Custom website pricing
What custom builds actually cost in Canada.
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